Day1 Health Insurance Review
Overall, the Day1 Health – Health Insurance Plan is a trustworthy and comprehensive medical insurance provider that offers 24/7 medical emergency assistance and in-hospital procedures to up to 5 Family Members. The Day1 Health – Health Insurance Plan starts from R325 ZAR. Day1 Health has a trust score of 3.1.
| 📌 The average number of members | 5,000+ |
| 1️⃣ Number of Markets | 1 |
| 👥 Number of Employees | 150+ |
| 3️⃣ Average Customer Rating | 3.1 |
| 📍 Average Number of Reviews | 130+ |
| 📈 Market Share | <1% |
| 🔟 The number of plans offered | 10 |
| 🏥 Number of Hospitals in Network | 150+ |
| 💻 Medical Claims Portal | ✅ Yes |
| 😷 Information Hub for COVID-19 | ✅ Yes |
| 🤧 Chronic Illness Benefits | ✅ Yes |
| 🤕 Number of PMB Diagnoses | 271 |
| 💊 Number of PMB Chronic Conditions | 26 |
| ➡️ Screening and Prevention offered | ✅ Yes |
| 🍼 Maternity Benefit | ✅ Yes |
| 💶 Monthly Premium Range | R325 – R2,910 |
| ⚠️ Average Waiting Period | 3 – 12 months |
Day1 Health – Analysis of Insurers’ Main Features
- ✅ Day1 Health Plan Overview
- ✅ Day1 Health – Advantages over Competitors
- ✅ How to apply for Health Insurance with Day1 Health
- ✅ How to Submit a Claim with Day1 Health
- ✅ How to Submit a Compliment or Complaint with Day1 Health
- ✅ How to Switch My Health Insurance to Day1 Health
- ✅ Day1 Health Customer Support
- ✅ Day1 Health Customer Reviews
- ✅ Day1 Health vs Notable Competitors – A Comparison
- ✅ Day1 Health Pros and Cons
- ✅ Our Verdict on Day1 Health
- ✅ Day1 Health Frequently Asked Questions
Day1 Health Plan Overview
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟥 Single Member | R565 | 🟥 Couple | R947 |
| 🟧 Member + 1 Child | R791 | 🟧 Couple + 1 Child | R1,173 |
| 🟨 Member + 2 Children | R1,017 | 🟨 Couple + 2 Children | R1,399 |
| 🟩 Member + 3 Children | R1,243 | 🟩 Couple + 3 Children | R1,625 |
| 🟦 Member + 4 Children | R1,469 | 🟦 Couple + 4 Children | R1,851 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟧 Single Member | R855 | 🟧 Couple | R1,539 |
| 🟨 Member + 1 Child | R1,112 | 🟨 Couple + 1 Child | R1,796 |
| 🟩 Member + 2 Children | R1,369 | 🟩 Couple + 2 Children | R2,053 |
| 🟦 Member + 3 Children | R1,626 | 🟦 Couple + 3 Children | R2,310 |
| 🟪 Member + 4 Children | R1,883 | 🟪 Couple + 4 Children | R2,567 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟨 Single Member | R935 | 🟨 Couple | R1,598 |
| 🟩 Member + 1 Child | R1,263 | 🟩 Couple + 1 Child | R1,926 |
| 🟦 Member + 2 Children | R1,591 | 🟦 Couple + 2 Children | R2,254 |
| 🟪 Member + 3 Children | R1,919 | 🟪 Couple + 3 Children | R2,582 |
| ⬛ Member + 4 Children | R2,247 | ⬛ Couple + 4 Children | R2,910 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 📌 Single Member | R775 | 📌 Couple | R1,550 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟩 Single Member | R345 | 🟩 Couple | R569 |
| 🟦 Member + 1 Child | R552 | 🟦 Couple + 1 Child | R776 |
| 🟪 Member + 2 Children | R759 | 🟪 Couple + 2 Children | R983 |
| ⬛ Member + 3 Children | R966 | ⬛ Couple + 3 Children | R1,190 |
| ⬜ Member + 4 Children | R1,173 | ⬜ Couple + 4 Children | R1,397 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 📍 Single Member | R545 | 📍 Couple | R1,090 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟥 Single Member | R530 | 🟥 Couple | R954 |
| 🟧 Member + 1 Child | R689 | 🟧 Couple + 1 Child | R1,113 |
| 🟨 Member + 2 Children | R848 | 🟨 Couple + 2 Children | R1,272 |
| 🟩 Member + 3 Children | R1,007 | 🟩 Couple + 3 Children | R1,431 |
| 🟦 Member + 4 Children | R1,166 | 🟦 Couple + 4 Children | R1,590 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟧 Single Member | R610 | 🟧 Couple | R1,037 |
| 🟨 Member + 1 Child | R793 | 🟨 Couple + 1 Child | R1,220 |
| 🟩 Member + 2 Children | R976 | 🟩 Couple + 2 Children | R1,403 |
| 🟦 Member + 3 Children | R1,159 | 🟦 Couple + 3 Children | R1,586 |
| 🟪 Member + 4 Children | R1,342 | 🟪 Couple + 4 Children | R1,769 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 🟨 Single Member | R325 | 🟨 Couple | R553 |
| 🟩 Member + 1 Child | R480 | 🟩 Couple + 1 Child | R708 |
| 🟦 Member + 2 Children | R635 | 🟦 Couple + 2 Children | R863 |
| 🟪 Member + 3 Children | R790 | 🟪 Couple + 3 Children | R1,018 |
| ⬛ Member + 4 Children | R945 | ⬛ Couple + 4 Children | R1,173 |
| 🅰️ Family Dynamic | 🅱️ Premium | 🅰️ Family Dynamic | 🅱️ Premium |
| 📌 Single Member | R380 | 📌 Couple | R760 |
Day1 Health – Advantages over Competitors
The Advantages of choosing Day1 Health include the following:
- ✅ Comprehensive cover for various medical expenses, including hospitalization, chronic medication, and consultations with specialists.
- ✅ Prompt claims processing and payments.
- ✅ Clear and transparent product explanations and communication with customers.
- ✅ Supportive and helpful staff at head office and partner hospitals.
- ✅ Option to customize insurance policies according to specific needs and requirements.
- ✅ Affordable insurance premiums, with coverage options for individuals, families, and businesses.
- ✅ Nationwide cover across South Africa.
- ✅ Access to an extensive network of medical providers, including private hospitals and specialists.
Assistance and guidance in navigating the healthcare system and securing necessary medical treatment.
Read more: Health Insurance for College Students
How to apply for Health Insurance with Day1 Health
To apply for Health Insurance through Day1 Health, you must:
- ✅ Select “Get a Quote” on the Day1 Health website.
- ✅ Enter your personal information, including your name, birthdate, and contact information.
- ✅ Provide your medical history, including any pre-existing conditions, and choose the required cover level.
Examine the policy’s specifics and submit your application. You must accept the terms and conditions and pay the first premium to activate cover.
Read more about Health Insurance / Medical Insurance
How to Submit a Claim with Day1 Health
To submit a claim with Day1 Health, please follow the below steps:
- ✅ Obtain all necessary medical care from a provider covered by your Day1 Health policy.
- ✅ Unless instructed otherwise by Day1 Health or your healthcare provider, pay for your medical expenses in advance.
- ✅ Collect all pertinent documentation, including receipts, invoices, and medical reports, associated with the treatment or service received.
- ✅ Log in to your Day1 Health account through the website or mobile app, then navigate to the claims section.
- ✅ Complete the claim form and upload all required documents.
Submit your claim and wait for Day1 Health to review and process it.
How to Submit a Compliment or Complaint with Day1 Health
Follow the steps listed below to submit a compliment or complaint to Day1 Health:
- ✅ Sign in to your Day1 Health account through the website or mobile application.
- ✅ Go to the “Contact Us” section of the website.
- ✅ Select the compliments or complaints option.
- ✅ Complete the feedback form, including any pertinent details or documentation.
- ✅ Submit the form and await Day1 Health’s response.
You can also call Day1 Health’s customer service on 087 610 0600 to speak with a representative who can help you submit a compliment or complaint and answer any questions.
Furthermore, if you are unsatisfied with Day1 Health’s response or wish to escalate your complaint, you can contact the appropriate regulatory body, such as the Council of Medical Schemes (CMS) in South Africa.
How to Switch My Health Insurance to Day1 Health
To switch your health insurance to Day1 Health, you can follow the steps below:
- ✅ Compare Day1 Health’s policies with other health insurance companies to ensure that Day1 Health meets your needs.
- ✅ Contact Day1 Health’s customer service at 087 610 0600 to discuss your options and obtain a quote for your chosen policy.
- ✅ Apply for Day1 Health insurance and provide all required personal and medical details.
- ✅ Wait for application approval and confirmation of your policy’s specifics.
- ✅ If necessary, cancel your current health insurance policy and notify your healthcare providers of the change in coverage.
Activate your Day1 Health policy by paying the initial premium and following any additional company-provided instructions.
You may also like to read more about the Difference Between Medical Aid and Medical Insurance
Day1 Health Customer Support
Day1 Health offers customer support through various channels, including:
- ✅ Phone: You can call Day1 Health customer service on 0876 100 600. Representatives can assist you from Monday to Friday, 8 am to 4h40 pm.
- ✅ Online contact form: You can complete the online contact request form to have a Day1 Health agent call you back to address any queries.
You can also reach out to Day1 Health through social media channels, such as Facebook, Twitter, and LinkedIn.
Day1 Health Customer Reviews
Grateful Client.
I am grateful for my Day1 Health Insurance Policy. The private hospitals and specialists’ fees for a two-day stay were exorbitant. Fortunately, Day1 covered R20,000, and I was only required to pay R4,300 from my pocket, significantly less than the original R24,300 bill. – Karabo Madlala
Exceptional Service.
I wish to commend Day 1 Health for the exceptional service I have received since joining in 2020. The entire team has been exemplary in their helpfulness and efficiency. I appreciate that my claims are paid promptly, and I receive cover for my chronic medication and hospital admissions despite potential shortfalls. – Ronel Ngema
Prompt Assistance.
During an emergency in another province, the hospital assisted me in obtaining the required forms necessary for Day1 Health’s claim process. I am pleased to note that the guarantee for payment was received promptly, and the hospital offered the necessary assistance. – Nosipho Miya
Day1 Health vs Notable Competitors – A Comparison
| 🔎 Medical Health Plan | 🥇 Day1 Health | 🥈 EssentialMED | 🥉 Elixi Medical Insurance |
| 🔴 Years in Operation | 20 years | 18 years | 6 years |
| 🟠 Average # Members | 5,000+ | 1,000+ | 1,000+ |
| 🟡 GCR Rating | None | None | None |
| 🟢 Number of Employees | 150+ | 150+ | 150+ |
| 🔵 Market Share | <1% | <1% | <5% |
| 🟣 Market Cover | South Africa | South Africa | South Africa |
| 🔴 Customer Rating | 3.1 | 3.7 | 3.2 |
| 🟠 Number of reviews | 130+ | 680+ | 200+ |
| 🟡 Mobile App | None | None | ✅ Yes |
| 🟢 Contribution Range (ZAR) | R325 – R2,910 | R165.30 – R791.60 | R399 – R842 |
Day1 Health Pros and Cons
| ✅ Pros | ❎ Cons |
| Affordable and flexible plans | Limitations on cover and treatment available compared to a medical aid |
| Comprehensive, day-to-day, and hospital cover for people of all ages | Plans may not be suitable for those with pre-existing conditions or those who require specialized medical care |
| The quick and easy application process | Limited options for add-on benefits and extra cover |
| No waiting period for hospitalization | Limited network of healthcare providers |
| 24/7 access to virtual consultations | Limited customer support hours |
Our Verdict on Day1 Health
Day1 Health offers a range of health insurance plans that provide comprehensive, day-to-day, and hospital coverage for people of all ages. In addition, their plans are designed to be affordable and flexible, making them a good option for those who cannot afford traditional medical aid.
However, it is important to note that there may be limitations on the coverage and treatment available compared to medical aid. Additionally, their plans may not be suitable for those with pre-existing conditions or requiring specialized medical care.
Overall, Day1 Health is a good choice for those looking for affordable health insurance that covers the basics but may not be the best option for those with more complex healthcare needs.
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You might also like: Day1 Health Executive Comprehensive Plan
You might also like: Day1 Health Executive Hospital Plan
You might also like: Day1 Health Platinum Comprehensive Plan
You might also like: Day1 Health Platinum Hospital Plan
You might also like: Day1 Health Value Plus Comprehensive Plan
You might also like: Day1 Health Value Plus Comprehensive Senior Plan
You might also like: Day1 Health Value Plus Hospital Plan
You might also like: Day1 Health Value Plus Hospital Senior Plan
Day1 Health Frequently Asked Questions
What is Day1 Health?
Day1 Health is a health insurance provider that offers affordable and flexible health insurance plans to individuals and families as an alternative to traditional medical aid.
What types of coverage do Day1 Health plans offer?
Day1 Health plans offer comprehensive, day-to-day, and hospital coverage for people of all ages.
Are pre-existing conditions covered under Day1 Health plans?
Depending on the specific plan and individual circumstances, pre-existing conditions may be covered under Day1 Health plans.
Can I access virtual consultations with Day1 Health?
Yes, Day1 Health offers 24/7 access to virtual consultations with healthcare professionals as part of their plans.
How do I apply for Day1 Health insurance?
You can apply for Day1 Health insurance online through their website or mobile app or by contacting their customer service team.
Is there a waiting period for hospitalization with Day1 Health plans?
No, there is no waiting period for hospitalization with Day1 Health plans.
Can I add extra cover or benefits to my Day1 Health plan?
Day1 Health plans have limited options for add-on benefits and extra cover. Every plan offered has unique features and additional cover.
What is the customer support available with Day1 Health?
Day1 Health offers customer support through phone, email, chat, and social media. However, their customer support hours may be limited.
How do I Downgrade My Plan with Day1 Health?
To downgrade your Day1 health plan, you can Sign in to your Day1 Health account through the website or mobile application. Proceed to the “My Policy” area and choose the option to modify your plan.
How do I add a Beneficiary to Day1 Health?
If you want to add a child or adult dependent, you can log into your Day1 Health profile and navigate to the “My Policy” section. Select the option to add a beneficiary. Enter the beneficiary’s personal information, including their full name, date of birth, and relationship to you.
