Affinity Health Medical Insurance
Overall, Affinity Health Medical Insurance is a trustworthy and comprehensive medical insurance provider that offers 24/7 medical emergency assistance and a Hospital Plan to up to 3 Family Members. The Affinity Health Medical Insurance starts from R759 ZAR.
Affinity Health has the following three options to choose from:
| 📌 The average number of members | 350,000+ |
| 📍 Number of Markets | 1 |
| 👥 Number of Employees | 150+ |
| 📈 Listed on the JSE | No |
| 📉 JSE Stock Symbol | None |
| 💙 Average Customer Rating | 4.3 |
| ❤️ Average Number of Reviews | 5,000+ |
| ➡️ Market Share | <5% |
| 5️⃣ The number of plans offered | 5 |
| ☑️ Number of Hospitals in Network | 150+ |
| 🏡Home care provided | ☑️ Yes |
| 📱 Mobile App Offered | ☑️ Yes |
| 📖 Affinity Health Magazine for clients | No |
| 💻 Medical Claims Portal | ☑️ Yes |
| 😷 Information Hub for COVID-19 | ☑️ Yes |
| ✅ Chronic Illness Benefits | ☑️ Yes |
| 🅰️ Number of PMB Diagnoses | 271 |
| 🅱️ Number of PMB Chronic Conditions | 24 |
| ↪️ Screening and Prevention offered | ☑️ Yes |
| 🍼 Maternity Benefit | ☑️ Yes |
| 💶 Contribution Range | 759 – 1,728 ZAR |
| ⏰ Average Waiting Period | 3 to 12 months |
| 💴 Late-joiner penalties charged | ☑️ Yes |
| 🌎 Is International Medical Cover offered | No |
Affinity Health Medical Aid – Analysis of Medical Aids’ Main Features
- ☑️ Affinity Health Plan Overview
- ☑️ Affinity Health – Advantages over Competitors
- ☑️ How to apply for Health Insurance with Affinity Health
- ☑️ How to Submit a Claim with Affinity Health
- ☑️ How to Submit a Compliment or Complaint with Affinity Health
- ☑️ How to Switch my Health Insurance to Affinity Health
- ☑️ Affinity Health Customer Support
- ☑️ Affinity Health vs Notable Competitors – Side-by-Side Comparison
- ☑️ Affinity Health User Reviews
- ☑️ Affinity Health Pros and Cons
- ☑️ Our Verdict on Affinity Health
- ☑️ Affinity Health Frequently Asked Questions
Affinity Health Plan Overview
| ➡️ Plan | 👤 Contributions (Main) | 👥 Contributions (+ Adult) | 🍼 Contributions (+ Child) |
| 1️⃣ Day-to-Day Plan | R759 | R689 | R359 |
| 2️⃣ Hospital Plan | R1,178 | R1,088 | R348 |
| 3️⃣ Combined Plan | R1,728 | R1,578 | R598 |
Read more: What Is the Difference Between Medical Aid and Medical Insurance?
Affinity Health – Advantages over Competitors
Affinity Health provides comprehensive coverage for various medical services, including hospitalization, primary healthcare, chronic medication, and emergency medical services. Other advantages include:
- ☑️ Affinity Health’s application process is simple and can be completed online, saving clients time and effort.
- ☑️ Affinity Health’s healthcare solutions are affordable, making them accessible to a broader range of individuals and families.
- ☑️ Affinity Health offers telemedicine services, allowing clients to consult with a qualified medical professional from their homes.
- ☑️ Affinity Health provides a range of wellness benefits, including free health assessments, chronic medication management, and lifestyle programs.
- ☑️ Affinity Health offers 24/7 emergency support to its clients, ensuring that they can access assistance and advice at any time of the day or night.
Affinity Health’s healthcare solutions come with no co-payments or deductibles, ensuring clients are not burdened with unexpected out-of-pocket expenses.
You may also like: 5 Best Medical Insurance for International Travel
Ladies can make use of our free Ovulation Calculator
How to apply for Health Insurance with Affinity Health
To apply for Health Insurance through Affinity Health, you must:
- ✅ Visit the Affinity Health website at https://www.affinityhealth.co.za/.
- ✅ Click on the “Get a Quote” button on the home page.
- ✅ Select the type of healthcare solution you require, such as a hospital or primary healthcare plan.
- ✅ Choose the cover amount that you need.
- ✅ Enter your details, such as your name, age, and contact information.
- ✅ Select any additional benefits or wellness programs that you may require.
- ✅ Review the quote and confirm that the details are correct.
- ✅ Click on the “Buy Now” button to proceed with the application.
- ✅ Enter your payment details and select your preferred payment method.
Finally, apply and wait for confirmation from Affinity Health.
How to Submit a Claim with Affinity Health
Here is a step-by-step guide on how to submit a claim with Affinity Health:
- ☑️ Obtain the relevant documentation: Before submitting a claim with Affinity Health, you must obtain the relevant medical documentation, such as invoices, receipts, and medical reports.
- ☑️ Complete the claim form: You can download the form from the Affinity Health website or request a form by contacting their customer service team. Fill out the form with the necessary details, including your personal information, the medical service received, and the total service cost.
- ☑️ Submit the claim form and supporting documentation: Once you have completed the claim form and obtained the necessary documentation, you can submit the claim by email, fax, or post. Ensure to include all relevant documentation, as incomplete or inaccurate information may delay the processing of your claim.
Wait for the claim to be processed: After submitting your claim, Affinity Health will review the information and documentation provided to determine the eligibility of the claim. The processing time may vary depending on the claim’s complexity and information availability.
How to Submit a Compliment or Complaint with Affinity Health
Here is a step-by-step guide on how to submit a compliment or complaint with Affinity Health:
- ✅ The first step in submitting a compliment or complaint with Affinity Health is to contact their customer service team. You can do this by calling their toll-free number, emailing their support team, or filling out a contact form on their website.
- ✅ When speaking to a customer service representative, explain whether you want to submit a compliment or a complaint and provide the necessary details. This could include the names of any individuals involved, the date of the incident, and a description of the situation.
- ✅ Depending on the nature of your feedback, you may need to provide additional documentation, such as invoices, receipts, or medical reports. The customer service representative will inform you of any documentation that is required.
- ✅ Once you submit your feedback, Affinity Health will review the information and respond as soon as possible. This may involve further investigation into the matter and may take some time to resolve.
If you have not received a response within a reasonable amount of time or are not satisfied with the response provided, you can follow up with Affinity Health to escalate your feedback. In addition, they may provide you with additional options for resolving the issue.
How to Switch my Health Insurance to Affinity Health
Here is a step-by-step guide on how to switch your health insurance to Affinity Health:
- ☑️ Before switching to Affinity Health, it is important to research their healthcare solutions and ensure that they meet your needs and budget. You can visit their website, read their brochure, or speak to a customer service representative for more information.
- ☑️ Before switching to Affinity Health, check your current health insurance policy to ensure no penalties or cancellation fees are associated with canceling your policy.
- ☑️ Choose a new healthcare solution that suits your needs and budget. You can do this by visiting the Affinity Health website, comparing available options, and selecting the plan that best meets your needs.
- ☑️ Apply for the new plan by completing the online application form or contacting Affinity Health’s customer service team. You must provide personal information, such as your name, contact details, and medical history.
- ☑️ Once your new healthcare solution has been approved, cancel your current policy with your previous provider. You may need to provide written notice and follow specific procedures to ensure the cancellation is processed correctly.
Once your current policy has been cancelled, wait for your new healthcare solution with Affinity Health to become active. This may take some time, depending on the timing of your application and other factors.
Read more about Health Insurance / Medical Insurance
Affinity Health Customer Support
If you need to contact Affinity Health, you can do so through the following channels:
- By calling their Call Centre at 0861 11 00 33.
- Emailing customer support at [email protected]
- Mailing Affinity Health at Postnet Suite 124, Private Bag x101, Farramere, Benoni 1518
- Faxing Affinity Health at 086 607 9419
- Adding Affinity Health as a contact and sending customer support a message at 079 479 3230
The final option is to visit the insurer’s office at 1 Dingler Street, Rynfield, Benoni 1501
Affinity Health vs Notable Competitors – Side-by-Side Comparison
| 🔎 Medical Aid | 🥇 Affinity Health | 🥈 Medshield | 🥉 Momentum Medical Scheme |
| ➡️ Years in Operation | 12 years | 55 Years | 57 Years |
| 👥 Average # Members | 350,000+ | 250,000+ | 293,000 |
| 📈 GCR Rating | – | AA- | AA |
| 👤 Number of Employees | 150+ | 500 – 1,000 | 500 – 1,000 |
| 📉 Market Share | <5% | <5% | 20% |
| 📊 Market Coverage | South Africa | South Africa | South Africa |
| ❤️ Customer Rating | 4.3 | 3.5 | 4.5 |
| 💯 Number of reviews | 5,000+ | 900+ | 2,000+ |
| ↪️ Mobile App | Yes | Yes | Yes |
| 💵 Contribution Range | 759 – 1,728 ZAR | 1,584 – 7,200 ZAR | 482 – 28,202 ZAR |
Affinity Health User Reviews
The Best Coverage
Without a doubt, this health insurance provider offers the best coverage, with unparalleled service. The consultants are highly trained and provide exceptional assistance to clients. – Phindile Khan
Extremely Efficient.
The service this health insurance company provides is exemplary, characterized by efficiency and a wealth of knowledge. There are no long waiting periods, and the agents are friendly and accommodating. – Janine Street
Thoroughly Impressed.
As a new member of this health insurance provider, I have been thoroughly impressed with the exceptional level of service I have received. The agent I interacted with was friendly and professional and went out of their way to be helpful. – Eugene Liebenberg
Affinity Health Pros and Cons
| ✅ Pros | ❎ Cons |
| Affordable plans, starting from as little as R759 per month | Coverage may not be as comprehensive as some other health insurance providers |
| Flexible payment options | Plans may have certain exclusions and limitations, such as pre-existing conditions or age restrictions |
Our Verdict on Affinity Health
Affinity Health is a South African-based health insurance provider that offers a variety of healthcare solutions to individuals and families. One of the key advantages of Affinity Health is its affordability, with plans starting from as little as R759 per month. They also offer flexible payment options and no waiting periods for certain healthcare services. Another advantage of Affinity Health is its comprehensive coverage, which includes hospitalization, chronic medication, primary healthcare, and wellness benefits. They also offer access to a wide network of healthcare providers, including doctors, specialists, and hospitals.
However, some drawbacks to Affinity Health should be considered. One of the main drawbacks is that their coverage may not be as comprehensive as traditional medical aid providers, which may limit the types of services and treatments covered. Additionally, their plans may have certain exclusions and limitations, such as pre-existing conditions or age restrictions. Affinity Health is a good option for individuals and families seeking affordable and flexible healthcare solutions. While their coverage may have some drawbacks, they offer a wide range of benefits and access to a network of healthcare providers.
You might also like the following:
Frequently Asked Questions
What is Affinity Health?
Affinity Health offers a variety of healthcare solutions, including medical aid plans that provide coverage for hospitalization, chronic medication, primary healthcare, and wellness benefits.
Where can I find Affinity Health reviews?
You can find reviews of Affinity Health on their website and independent review sites.
How can I contact Affinity Health?
You can contact Affinity Health by calling their toll-free number, emailing their support team, or filling out a contact form on their website.
How do I submit a complaint to Affinity Health?
To submit a complaint to Affinity Health, you can contact their customer service team by phone, email, or online. They will then guide you through the process of submitting a complaint and ensure that it is addressed in a timely and professional manner.
What are the rates for Affinity Health?
The rates for Affinity Health depend on the specific healthcare solution you choose and your individual needs and circumstances. Affinity Health’s lowest cover starts from R759 per month for the main member.
What hospital plans does Affinity Health offer?
Affinity Health offers a variety of hospital plans that provide coverage for hospitalization, chronic medication, primary healthcare, and wellness benefits. These plans are designed to meet the needs of individuals and families with different budgets and healthcare requirements.
How do I submit a claim with Affinity Health?
Contact their customer service team or use their online portal to submit a claim with Affinity Health. You will need to provide information about the healthcare services you received and any supporting documentation.
Does Affinity Health cover chronic medication?
Yes, Affinity Health provides coverage for chronic medication as part of its healthcare solutions. The specific medications covered may depend on your plan and circumstances.
What are the waiting periods for Affinity Health?
The waiting periods for Affinity Health may vary depending on the specific healthcare solution that you choose. You can contact their customer service team for more information.
What are the benefits of Affinity Health?
The benefits of Affinity Health include comprehensive coverage for hospitalization, chronic medication, primary healthcare, and wellness benefits, as well as access to a wide network of healthcare providers. Furthermore, they also offer flexible payment options, affordable plans, and no waiting periods for certain healthcare services.
How do I Downgrade my Plan with Affinity Health?
The first step in downgrading your plan with Affinity Health is to contact their customer service team. You can call their toll-free number or email their support team.
How do I add a Beneficiary to Affinity Health?
If you want to add a child or adult dependent, you can log into your Affinity Health profile and contact the customer service team. You can call their toll-free number or email their support team.
