Principle Member
From R3306
Dependant Member
From R2634
Child Dependant
From R1092
MedReach
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R2412
Dependant Member
From R1752
Child Dependant
From R1014
MedVital Elect
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R3096
Dependant Member
From R2376
Child Dependant
From R1062
MedVital
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R4260
Dependant Member
From R3504
Child Dependant
From R1302
MedSaver
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R4746
Dependant Member
From R4002
Child Dependant
From R1380
MedPrime Elect
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R5790
Dependant Member
From R4896
Child Dependant
From R1692
MedPrime
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R15486
Dependant Member
From R15486
Child Dependant
From R3864
MedPlus
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R804
Dependant Member
From R804
Child Dependant
From R804
MedMove!
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R8922
Dependant Member
From R8352
Child Dependant
From R2418
MedElite
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R3186
Dependant Member
From R2496
Child Dependant
From R1110
MedAdd Elect
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Principle Member
From R4038
Dependant Member
From R3402
Child Dependant
From R1368
MedAdd
Silver
Principle Member
From R5857
Dependant Member
From R3152
Child Dependant
From R1224
Starting from R804 per month on the MedMove! Student plan. Additionally, Medihelp offers 24/7 emergency support. Gap Cover is not included on any option and can be obtained separately.
Overall, Medihelp offers 11 medical aid plans:
| 🔎 Medical Aid | 🥇 Medihelp |
| 📌 Registration Number | FSP 15738 |
| 📍 The average number of members | 200 000+ Beneficiaries |
| 📈 Number of Markets | South Africa |
| 📉 Number of Employees | 500+ |
| 📊 GCR Rating | A+ |
| ➡️ Listed on the JSE | No |
| 📎 Number of Plans | 11x |
| 🔍 The most recent Market Cap reported | 2.39 Billion ZAR |
| 📌 Average Customer Rating | 4/5 |
| 🔎 Reviews by | 📈 Rating | 📰 Amount of reviews |
|---|---|---|
| Hello Peter | 1.51 ⭐ out of 5 / Trust index of 2.8 | 1 376 reviews |
| Google reviews | 2.9 ⭐out of 5 | 255 reviews |
| GCR Rating | A+ | Strong financial strength |
| Ask Afrika Orange Index | 1st place for customer satisfaction (2023) | Excellent customer satisfaction |
| Medihelp Scheme Management review | 4.4 ⭐ out of 5 | Reviews by employers & management |
| Medicalaid.com | 8.3 ⭐ out of 10 | Top 10 medical aid scheme |
| 🔎 Medical Aid | 🥇 Medihelp |
| 📌 Date Established | 1905 |
| 📍 Headquartered | Gauteng, South Africa |
| ✳️ Registration Number | FSP 15738 |
| 🚩 Number of Markets | South Africa |
| 👤 Number of Employees | 200+ |
| 📈 GCR Rating | A+ |
| ✒️ The most recent Market Cap reported | None |
| 💙 Average Customer Rating | 4/5 |
| 🔎 Average Number of Reviews | 1,000+ |
| 📌 Market Share | <5% |
| ➡️ Number of plans offered | 11 |
| 🚑 Number of Hospitals in Network | 200+ |
| 🏠 Home care provided | No |
| ❤️ Sponsorships | Medihelp MultiSport Running, Cycling, and Walking |
| 📱 Is a Mobile App offered | ✅ Yes |
| 💻 Social Media Platforms | ✅ Yes |
| 📖 Medihelp Magazine for clients | ✅ Yes |
| 🖥️ Medical Claims Portal | ✅ Yes |
| 😷 Information Hub for COVID-19 | No |
| ⚕️ Chronic Illness Benefits | ✅ Yes |
| ⚙️ Number of PMB Diagnoses | 271 |
| 📈 Screening and Prevention offered | ✅ Yes |
| 👶 Maternity Benefit | ✅ Yes – Medihelp Maternity Benefits Guide |
| 💵 Medical Aid Contribution Range (ZAR) | R804 ZAR – R15,486 ZAR |
| ⛔ Average Waiting Period | 3 months may be applied |
| 💷 Late-joiner penalties charged | Yes, from 1.05 to 1.75 x contribution if applicable and depending on the application information provided |
| 🌎 International Medical Cover offered | Yes |
The Council for Medical Schemes regulates the Medihelp Medical Scheme. The Council governs South Africa’s medical plan business for Medical Schemes (CMS), a regulating body set up under the Medical Schemes Act, No. 131 of 1998 (the Act).
The CMS is responsible for a range of tasks related to the oversight of medical insurance plans, such as:
Furthermore, suppose a medical scheme is found to violate the law. In that case, the CMS can issue administrative fines and penalties.
| 🔎 Plan | 💴 Contributions (Main) | 💵 Contributions (+ Adult) | 💶 Contributions (+ Child) | 💷 Medical Savings (Up to, per annum) |
| MedMove Student | R804 | R804 | R804 | None |
| MedVital Elect | R2,412 | R1,752 | R1,014 | None |
| MedVital | R3,096 | R2,376 | R1,062 | None |
| MedAdd Elect | R3,186 | R2,496 | R1,110 | · 5,760 ZAR (Member) · 4,464 ZAR (+1 Adult) · 2,016 ZAR (+1 Child) |
| MedAdd | R4,038 | R3,402 | R1,368 | · 7,272 ZAR (Member) · 6,120 ZAR (+1 Adult) · 2,448 ZAR (+1 Child) |
| MedSaver | R4,260 | R3,504 | R1,302 | · 12,744 ZAR (Member) · 10,512 ZAR (+1 Adult) · 3,888 ZAR (+1 Child) |
| MedReach | R3,360 | R2,634 | R1,092 | None |
| MedPrime Elect | R4,746 | R4,002 | R1,380 | · 5,688 ZAR (Member) · 4,824 ZAR (+1 Adult) · 1,656 ZAR (+1 Child) |
| MedPrime | R5,790 | R4,896 | R1,692 | · 6,984 ZAR (Member) · 5,904 ZAR (+1 Adult) · 2,016 ZAR (+1 Child) |
| MedElite | R8,922 | R8,352 | R2,418 | · 10,728 ZAR (Member) · 10,008 ZAR (+1 Adult) · 2,418 ZAR (+1 Child) |
| MedPlus | R15,486 | R15,486 | R3,864 | None |
While you concentrate on your studies, MedMove’s high-quality network provides comprehensive coverage at a reasonable cost. MedMove Student starts at only R804. Discover more about Medihelp Student plans.
💙 Poll: 5 Best Medical Aids for Students
MedVital is a cost-effective medical aid plan that covers minor medical expenses, private hospitalization, and emergency medical services.
MedMove! will accompany you on your time studying by providing coverage for health essentials such as private hospitalization and emergency medical services via quality networks. You can also access virtual and in-person doctor consultations, medication, and additional medical services.
The 15% savings account, additional insured coverage once savings are depleted, dental and vision care coverage, and pregnancy benefits make MedAdd a popular option for young families. However, Medihelp members can pay less for the network-based alternative, MedAdd Elect.
MedSaver covers private hospitalization at any hospital, while the 25% savings account covers out-of-hospital medical expenses. Furthermore, when savings are exhausted, additional out-of-hospital coverage becomes available.
By leveraging its extensive network, MedElect can easily provide excellent healthcare at a reasonable cost.
In addition to private hospitalization, the MedPrime plan provides excellent coverage for out-of-hospital services via a savings account, insured pooled benefits, and extensive dental and vision benefits. In addition, you can save a lot with MedPrime Elect, as a network alternative .
MedElite offers comprehensive coverage for private hospitalization, a savings account, and rich, insured benefits for out-of-hospital medical expenses, such as those associated with chronic medicine, to ensure that its members can rest easy.
MedPlus, Medi help’s premium plan, provides the most comprehensive coverage for medical emergencies, private hospitalization, and preventive care and substantial coverage for acute and chronic medicine, radiology, pathology, and other routine medical expenses.
Medihelp offers Medical Savings on the following plans:
📢 Compare different medical aid quotes
With MedAdd Elect and MedAdd, a 15% savings account is available at the start of every new year. Furthermore, you receive insured benefits once your medical savings are depleted. In addition, you are eligible for dental and optical benefits on this plan.
| MedAdd Savings | |
| 💴 MedAdd Main Member | R7 272 ZAR per year |
| 💵 MedAdd Member +1 Adult Dependent | R13 392 ZAR per year |
| 💶 MedAdd Member +2 Child Dependents | R12 168 ZAR per year |
| MedAdd Elect Savings | |
| 💷 MedAdd Elect Main Member | R5 760 ZAR per year |
| 💴 MedAdd Elect Member +1 Adult Dependent | R10 224 ZAR per year |
| 💵 MedAdd Elect Member +2 Child Dependents | R9 792 ZAR per year |
With MedSave, members have a 25% medical savings account at the start of every year. Furthermore, members have insured benefits for child GP consultations if savings are depleted.
| 💴 Main Member | 12,744 ZAR per year |
| 💵 Main Member +1 Adult Dependent | 23,256 ZAR per year |
| 💶 Main Member +2 Child Dependents | 20,520 ZAR per year |
With MedAdd Elect and MedAdd, a 10% savings account is available at the start of every new year. Furthermore, these plans have immediate day-to-day cover when savings are depleted, and there is no self-funding gap. A large additional pooled insured benefit block for the family’s use for doctor’s visits and medication.
| MEDPRIME ELECT | |
| 💴 MedPrime Elect Main Member | R5 688 ZAR per year |
| 💵 MedPrime Elect +1 Adult Dependent | R10 512 ZAR per year |
| 💶 MedPrime Elect +2 Child Dependents | R9 000 ZAR per year |
| MEDPRIME | |
| 💷 MedPrime Main Member | R6 984 ZAR per year |
| 💴 MedPrime Member +1 Adult Dependent | R12 888 ZAR per year |
| 💵 MedPrime Member +2 Child Dependents | R11 016 ZAR per year |
With MedElite, a 10% savings account is offered at the start of each year. Members have immediate daily coverage upon depletion of savings with no self-funding gap. There are extensive non-PMB chronic medication advantages and separate extensive dental and optical coverage
| 💴 Main Member | R10 728 ZAR per year |
| 💵 Main Member +1 Adult Dependent | R20 736 ZAR per year |
| 💶 Main Member +2 Child Dependents | R16 488 ZAR per year |
Medical Aid Quote Medihelp Medical Scheme process explained
You can apply for Medical Aid with Medihelp by:
Get a Medihelp Medical Aid quote from our Dedicated Medical Aid Specialists Broker.
⚠️ Read more in this guide about the MediHelp Application process.
In most cases, doctors and other healthcare providers will submit claims to Medihelp on your behalf. However, some providers may require you to pay their bills fully before issuing a refund.
Members of Medihelp can submit claims through any of the following channels:
💙 You might consider reading more about Medical Aid Tax Credit
When submitting a compliment, members, and non-members can do so directly via email, live chat, online call requests, or telephonically.
The Steps to follow to log a complaint with Medihelp works as follows:
For more details on the complaint procedure click on the link below:
⚠️ A guide to submitting a complaint via MediHelp channels.
Before switching to Medihelp, you should inform your current medical aid provider of your intention to cancel coverage. After notifying your current medical assistance provider of your intent to cancel coverage, you can apply for Medihelp online or by phone.
You can contact Medihelp’s customer support in several ways, such as:
⚠️ Guide to MediHelp Contact details to various departments.
| 🔎 Medical Aid | 🥇 Medihelp (2026) | 🥈 Momentum Medical Scheme (2025) | 🥉 Bonitas Medical Fund (2026) |
| 📌 Years in Operation | 120 years | 58 Years | 42 Years |
| 📍 Average # Members including dependants | 210,000+ | 293,000 | 750,000+ |
| 📊 GCR Rating | AA- | AA | AA |
| 👥 Number of Employees | 500+ | 500 – 1,000 | 150+ |
| 📈 Market Share | <5% | 20% | +-25% |
| 📉 Market Coverage | South Africa | South Africa | South Africa |
| 💙 Customer Rating | 3.5 | 4.5 | 4.9 |
| ➡️ Number of reviews | 1,000+ | 2,000+ | 5,000+ |
| 📱 Mobile App | Yes | Yes | Yes |
| 💶 Contribution Range (ZAR) | R804 ZAR – R15,486 ZAR | From R589 on the Ingwe student plan – R14,903 on the Summit Option | 1,275 ZAR – 12,509 ZAR |
| 🌎 International Travel Benefit (ZAR) | Yes – on certain options | Up to 9.01M ZAR | Up to 2.5 million ZAR |
You might also compare MediHelp Medical Aid Scheme with other providers:
Highly Recommend.
As a recent member of Medihelp, I wholeheartedly recommend their services to anyone in need of medical aid or hospital coverage. My daughter, who has been diagnosed with asthma for eight years, recently began experiencing severe asthma attacks. Despite this difficult time, Medihelp has been exemplary in its support and care. They assisted my daughter during her hospital admissions, and I have no complaint to lodge against them. Therefore, I strongly encourage anyone seeking medical aid or hospital coverage to consider Medihelp seriously. I am confident that you will not regret your decision. – Olivia Branch
Great Support.
I have been a member of Medihelp Medical Aid since 2016, and throughout my tenure as a member, I have had numerous interactions with their call center for various reasons. On each occasion, I have been treated with the utmost respect and provided with the necessary information and assistance. Recently, following the passing of my father, I was faced with the task of settling numerous medical bills from doctors and hospitals. Medihelp provided unwavering support throughout this difficult time, settling all bills as promised and without fail. I am deeply grateful for their friendly and professional handling of this sensitive situation. I would highly recommend their services to others. – Lana Perez
Impressive.
As a member of Medihelp for just under a year, I have been consistently impressed with the level of service they have provided. Recently, during the COVID-19 pandemic, I reached out to Medihelp for assistance in finding an appropriate testing facility. The process was seamless – they guided me to the appropriate location, and the expenses incurred were promptly and efficiently reimbursed. I am pleased with the level of care and attention I have received from Medihelp and would recommend their services to others. – Jac Zamora
Medihelp is one of the best medical schemes in South Africa, with over a century of experience in the field. As a result, the Global Credit Rating Company has assigned an AA rating to the company. According to Deloitte, it is the seventh-best medium-sized employer in South Africa.
Unsurprisingly, the medical scheme consistently receives positive feedback. This includes employees, customers, and other stakeholders to whom they are connected. Medihelp is truly assisting South Africans by providing one of the best medical schemes in the country.
💙 You might also like to read more articles about:
| ✅ Pros | ❌ Cons |
| Medihelp offers a range of 12 plans for every type of budget and healthcare need. | Gap Cover not included |
| There are several medical savings plans with ample funds | Network Hospitals and Providers applicable on certain options |
⚠️ It is advisable to take out Gap Cover with your MediHelp plan:
💙5 Best Gap Cover Options for Under R1500
💙5 Best Gap Cover Options for Under R1 000
Yes, Medihelp is one of the largest and oldest medical schemes in South Africa, with a solid reputation for providing quality healthcare coverage and customer service.
Medihelp has consistently been awarded high ratings and accolades by independent rating agencies and has a broad range of benefit options to suit different healthcare needs and budgets.
Medihelp may implement either a general or condition-specific waiting period. The general waiting period is up to three months from the date of membership during which you will not be eligible for benefits other than the minimum prescribed benefits (PMB).
Read more about the Medihelp Waiting Period
Medihelp has an app for Android and iOS.
You can find Medihelp’s contact number on the official website.
There are currently 11 plans available from Medihelp.
✅ Yes, Medihelp offers an electronic membership card on the official site and member’s area.
Log in to the Member Zone of Medihelp and select “pre-auths.” Then, send all necessary information to [email protected].
Members can also contact the pre-authorization consultants of Medihelp at 086 0200 678. Discover more about the Authorization process from Medihelp
Medihelp does not currently indicate whether members can downgrade their plan.
If you want to add a child or adult dependent, you can log into your Medihelp profile, Navigate to the Medihelp website, and click on “Connect.”
Hover over “Members” and click on “Medihelp forms.” Click on “Registration of Dependents 2025,” print the form, and complete the applicable sections.
Your monthly contribution should be debited automatically from the bank account you indicated. However, you can settle any outstanding balances straight into Medihelp’s bank account at an ABSA branch or by Internet transfer.
Your physician may request a CT or MRI scan to confirm a diagnosis. Medihelp’s plans cover scans IN and out of hospital, but note that sub-limits do apply.
✅ Yes, Medihelp medical aid covers blood tests, but the extent of coverage depends on your specific medical aid plan benefits. Most Medihelp plans include some level of coverage for blood tests, either as part of routine checkups or as diagnostic tests for specific conditions
✅ Yes, Dental implants are covered on certain Medihelp options, but there are some important things to take notice of like Pre-authorization requirements. Some plans may have higher co-payments or deductibles for implants than others. Certain types of implants or procedures may not be covered by your plan. You can find more information on the Medihelp website.
⚠️ Read more about The Medihelp Dental Network
❌ No, Medihelp does not offer gap cover directly. Medihelp has partnered with gap cover providers, MedGap and Cura, to offer discounted gap cover options to their members. But you may opt for a Gap Cover of your choice.
Medihelp offers a comprehensive electronic health records (EHR) system that allows healthcare providers to manage patient records, track patient progress, and communicate with other providers.
The EHR system is designed to be user-friendly and customizable. Therefore, providers can tailor it to their specific needs.
✅ Yes, Medihelp supports telemedicine by providing a secure platform for virtual visits between patients and providers. The platform includes video conferencing, secure messaging, and other features to facilitate remote care.
Medihelp offers a patient engagement platform that allows patients to access their health records, communicate with their providers, and manage their health. The platform includes appointment scheduling, medication reminders, and educational resources to help patients stay informed and engaged in their care.
Adriaan holds an MBA and specializes in medical aid research. With his commitment to perfection, he ensures the accuracy of all data presented on medicalaid.com every three months. When he is not conducting research, Adriaan can be found indulging in his passion for trout fishing amidst nature.
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