
CompCare Medical Scheme ( πΏπ¦ 2025*)
Overall, CompCare Medical Scheme is a trustworthy and comprehensive medical aid provider. Plans include 24/7 medical emergency assistance and International Travel benefits for its members. CompCare Medical Aid starts from R2 566 ZAR.
Number of plans offered | 7 |
β‘οΈ Number of Hospitals in Network | 150+ |
π€ Chronic Illness Benefits | βοΈ Yes |
π΄ Number of PMB Diagnoses | 271 |
π’ Number of PMB Chronic Conditions | 27 on all plans
13 Additional conditions on ExtraCare
38 Additional conditions on UltraCare
47 Additional conditions on ExecuCare |
π‘ Screening and Prevention offered | βοΈ Yes |
πΌ Maternity Benefit | βοΈ Yes |
β‘οΈ Medical Aid Contribution Range (ZAR) | R2 566 β R10 978 per month |
π Average Waiting Period | According to CMS guidelines |
πΆ Late-joiner penalties charged | βοΈ Yes – if applicable according to CMS guidelines |
π Is International Medical Cover offered | βοΈ Yes |
π International Travel Benefit (ZAR) | Subject to the benefits category per individual |
CompCare Medical Scheme – Analysis of Main Features
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CompCare At a Glance
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CompCare Plan Overview
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CompCare Medical Savings Account
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CompCare – Advantages Over Competitors
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CompCare Regulation
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How to apply for Medical Aid with CompCare
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How to Submit a Claim with CompCare
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How to Submit a Compliment or Complaint with CompCare
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CompCare vs Notable Competitors – Side-by-Side Comparison
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CompCare Recent User Reviews
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CompCare Customer Support
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CompCare Pros and Cons
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Our Verdict on CompCare
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CompCare Frequently Asked Questions
CompCare Medical Scheme at a Glance
π Date Established | 1978 |
π Headquartered | Sandton, South Africa |
βοΈ Registration Number | FSP 1491 |
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The average number of members | 1,000+ |
π
°οΈ Number of Markets | 1 |
π
±οΈ Number of Employees | 500+ |
π GCR Rating | A |
π JSE Listed | No |
π JSE Stock Symbol | None |
π Average Customer Rating | 3.4 |
π₯ Average Number of Reviews | 200+ |
π§ Market Share | <1% |
β
Number of plans offered | 7 |
β‘οΈ Number of Hospitals in Network | 150+ |
π‘ Home care provided | βοΈ Yes |
π Sponsorships | None |
π± Mobile App | βοΈ Yes |
π CompCare Magazine for clients | None |
π» Medical Claims Portal | βοΈ Yes |
π· Information Hub for COVID-19 | βοΈ Yes |
π€ Chronic Illness Benefits | βοΈ Yes |
π΄ Number of PMB Diagnoses | 271 |
π’ Number of PMB Chronic Conditions | 27 on all plans
13 Additional conditions on ExtraCare
38 Additional conditions on UltraCare
47 Additional conditions on ExecuCare |
π‘ Screening and Prevention offered | βοΈ Yes |
πΌ Maternity Benefit | βοΈ Yes |
β‘οΈ Medical Aid Contribution Range (ZAR) | R2 566 β R10 978 per month |
π Average Waiting Period | Subject to CMS guidelines |
πΆ Late-joiner penalties charged | βοΈ Yes – subject to CMS guidelines |
π Is International Medical Cover offered | βοΈ Yes |
π International Travel Benefit (ZAR) | Subject to the benefits category per individual |

CompCare Plan Overview
Contributions
π Plan | π΄Contribiutions
Main Member | π΄ Adult Dependent Contribution | π΄ Child Dependent Contribution |
1οΈβ£ SelfCare Plus | R2,566 | R2,566 | R898 |
2οΈβ£ SaverCare Plus | R3,999 | R3,340 | R1,198 |
3οΈβ£ CompCare ExtraCare | R5,812 | R5,812 | R2,034 |
4οΈβ£ CompCare UltraCare | R7,518 | R6,766 | R2,631 |
5οΈβ£ CompCare UltraCare Plus | R9,056 | R8,150 | R3,170 |
6οΈβ£ CompCare Execucare | R9,766 | R8,789 | R3,418 |
8οΈβ£ CompCare Execucare Plus | R10,978 | R9,880 | R3,842 |

CompCare Medical Savings Accounts
Some benefit options include a personal medical savings account
that helps cover day-to-day medical expenses.
CompCare SelfCare Plus
π
°οΈ Annual Savings | π
±οΈ Amount |
β€οΈ Main Member | R3,072 |
π΄ Adult Dependent | R3,072 |
π₯ Child Dependent | R1,068 |
CompCare SaverCare Plus
π
°οΈ Annual Savings | π
±οΈ Amount |
𧑠Main Member | R4,809 |
π Adult Dependent | R4,020 |
π§ Child Dependent | R1,446 |
CompCare ExtraCare
π
°οΈ Day-to-Day Benefit | π
±οΈ Amount |
π Main Member | R6,700 |
π’ Adult Dependent | R4,700 |
π© Child Dependent | R2,400 |
Day-to-Day Extender Benefit
This benefit, on the ExtraCare option is available for outof-hospital medical expenses which includes radiology,pathology, basic dentistry, physiotherapy and biokinetics.
β R6 700 per beneficiary to a maximum of R10 440 per family.
CompCare UltraCare
1οΈβ£ Self payment gap | Principal Member – R10 200
Adult Dependant – R7 600
Child Dependant – R2 800 |
2οΈβ£ Annual Flexi Benefit | Principal Member – R16 000
Adult Dependant – R12 000
Child Dependant – R4 600 |
3οΈβ£ Thresh Hold amount | Principal Member – R26 200
Adult Dependant – R19 600
Child Dependant – R7 400 |
CompCare UltraCare Plus
π
°οΈ Annual Flexi Benefit (AFB) | π
±οΈ Amount |
π§ Main Member | R16,000 |
π¨ Adult Dependent | R12,000 |
π© Child Dependent | R4,600 |
π
°οΈ Above Threshold Benefit | π
±οΈ Amount |
π§ Per Beneficiary | R9,660 |
π¨ Per Family | R17,200 |
π
°οΈ Threshold | π
±οΈ Amount |
π§ Main Member | R26,200 |
π¨ Adult Dependent | R19,600 |
π© Child Dependent | R7,400 |
π
°οΈ Self-Payment Gap (SPG) | π
±οΈ Amount |
π§ Main Member | R10,200 |
π¨ Adult Dependent | R7,600 |
π© Child Dependent | R2,800 |
CompCare ExecuCare
π
°οΈ Annual Flexi Benefit (AFB) | π
±οΈ Amount |
π¦ Main Member | R22,050 |
π Adult Dependent | R16,800 |
πͺ Child Dependent | R6,100 |
π
°οΈ Above Threshold Benefit (ATB)
| π
±οΈ Amount |
π¦ Per Beneficiary | R11,250 |
π Per Family | R23,000 |
π
°οΈ Threshold | π
±οΈ Amount |
π¦ Main Member | R27,050 |
π Adult Dependent | R19,800 |
πͺ Child Dependent | R7,100 |
π
°οΈ Self-Payment Gap (SPG) | π
±οΈ Amount |
π¦ Main Member | R5,000 |
π Adult Dependent | R3,000 |
πͺ Child Dependent | R1,000 |
ExecuCare Plus
π
°οΈ Annual Flexi Benefit (AFB) | π
±οΈ Amount |
π¦ Main Member | R22,050 |
π Adult Dependent | R16,800 |
πͺ Child Dependent | R6,100 |
π
°οΈ Above Threshold Benefit (ATB)
| π
±οΈ Amount |
π¦ Per Beneficiary | R11,250 |
π Per Family | R23,000 |
π
°οΈ Threshold | π
±οΈ Amount |
π¦ Main Member | R27,050 |
π Adult Dependent | R19,800 |
πͺ Child Dependent | R7,100 |
π
°οΈ Self-Payment Gap (SPG) | π
±οΈ Amount |
π¦ Main Member | R5,000 |
π Adult Dependent | R3,000 |
πͺ Child Dependent | R1,000 |

CompCare – Advantages Over Competitors
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Comprehensive medical aid with different options to suit various healthcare needs and budgets.
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46-year track record om the medical scheme industry.
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Wide range of options with rich benefits and more affordable efficiency discounted options – limited to Network Providers.
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The benefits of an active lifestyle include healthy eating and sports nutrition programs, fitness assessments, and exercise prescriptions with registered biokinetics.
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Day-to-day benefits for GP consultations, prescribed medication, and preventative care services, such as mammograms and flu vaccinations.
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Hospitalization benefits include private hospital cover, emergency medical services, and specialized treatment options.
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Chronic medication benefits 27 chronic conditions, including HIV/AIDS, cancer, and mental health conditions. Added chronic conditions available on some higher options.
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Trauma counseling services for members who have experienced a traumatic event.
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Online and mobile app services include virtual consultations with healthcare professionals and access to health information and resources.
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Specialized benefits for women’s, men’s, and kids’ health include screenings, vaccinations, and wellness visits.
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Unlimited oncology treatment program subject to treatment protocols with a designated oncology service provider (DSP).
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Unlimited professional telephonic emotional health and well-being support are available around the clock, with referrals for face-to-face counseling.
Delivered through a partnership with Universal Healthcare Administrators.
ππΎ Poll: Β 5 Best Travel Medical Insurances

CompCare and Regulation
The Council for Medical Schemes regulates CompCare Medical Scheme. The Council governs South Africa’s medical plan business for Medical Schemes (CMS), a regulating body under the Medical Schemes Act, No. 131 of 1998 (the Act). The CMS is responsible for a range of tasks related to the oversight of medical insurance plans, such as:
- βοΈ Responsible for registering medical insurance plans and ensuring they comply with the law and other laws.
- βοΈ Making sure healthcare plans have the money to pay claims.
- βοΈ Examining and authorizing proposed price hikes for medical plans.
- βοΈ Accepting and examining member complaints and initiating disciplinary action against medical plans that violate the Act or other applicable rules.
- βοΈ Helping medical insurance plans follow the law and other laws.
Furthermore, if a medical scheme is found to violate the law, the CMS has the authority to issue administrative fines and penalties.

How to apply for Medical Scheme membership with CompCare
Medical Aid Quote CompCare Medical Scheme process explained
To apply for Medical Aid through CompCare, you must:
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Visit the CompCare website and select “Join Us” or “Get a Quote” to access their online application form.
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Fill in your details, including your name, contact information, and ID number.
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Select your preferred medical aid plan from the options available and choose any additional benefits you may require.
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Provide details of any pre-existing medical conditions or chronic medication you take.
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Choose your payment method, either through payroll deduction or direct debit.
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Review and accept the terms and conditions, including any waiting periods that may apply.
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Submit your application and wait for confirmation from CompCare, which can take up to 14 days.
Once your application is approved, you will receive your membership card and other relevant information regarding your chosen medical aid plan.Β Also, take note that New Members 35 years or older may be subject to late-joiner penalties on CompCare Medical Scheme Plans.
ππΎ Get a CompCare Medical Aid quote from our Dedicated Medical Aid Specialists Broker

How to Submit a Claim with CompCare
CompCare Claims information
Here are the steps to ensure that claims are settled on time:
- βοΈ Claims are settled every week for payment to the service providers or members.
- βοΈ Members will receive a detailed monthly statement of claims transactions and payments made to them or service providers.
- βοΈ Ensure the scheme has your correct banking details to allow for electronic payment.
The member is responsible for ensuring that claims are submitted on time for payment.
Submit a Claim
Here are the steps to submit a claim with CompCare:
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Obtain an official CompCare claim form from the CompCare website or contact their customer service center.
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Complete the claim form, providing accurate and detailed information about the treatment or service received.
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Attach all relevant supporting documents, such as invoices, receipts, and medical certificates.
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Ensure that the claim form is signed and dated.
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Submit the completed claim form and supporting documents to CompCare via post, email, or their online portal.
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Wait for CompCare to process the claim, which can take 5 to 7 business days.
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Check the claim status through the online portal or by contacting the customer service center.
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The payment will be reimbursed directly to the member’s bank account or service provider if the claim is approved.
If the claim is rejected, the member will be notified and can contact CompCare to discuss the reason for the rejection or to appeal the decision.
ππΎ Advance your healthcare knowledge with medical aid gap cover

How to Submit a Compliment or Complaint with CompCare
The CompCare Complaints procedure is as follows:
- βοΈ Members can lodge complaints with the scheme telephonically or in writing.
- βοΈ The scheme has a dedicated telephone number, 0861 222 777, for dealing with telephonic complaints.
- βοΈ Call center agents will assist the member immediately if possible.
- βοΈ Unresolved telephonic or written complaints will receive a written response from the scheme within 30 days of receipt.
- βοΈ Disputes between members and the scheme or an officer of the scheme must be referred to a disputes committee appointed by the Board of Trustees for adjudication.
- βοΈ The principal officer must convene a meeting of the disputes committee upon receipt of a request, giving not less than 21 days notice in writing to the complainant and all members of the disputes committee, stating the date, time, and venue of the meeting and particulars of the dispute.
- βοΈ The disputes committee may determine the procedure to be followed, and the parties have the right to be heard at the proceedings, either in person or through a representative.
- βοΈ An aggrieved person has the right to appeal to the Council for Medical Schemes against the decision of the disputes committee.
The appeal must be in the form of an affidavit and directed to the Council, furnished to the Registrar not later than three months after the date on which the decision concerned was made.
ππΎ Read more: Medical Aid Ombudsman β Complaints Procedure
CompCare vs Notable Competitors β Side-by-Side Comparison
π Medical Aid | π₯ CompCare | π₯ Bankmed | π₯ LA Health |
β‘οΈ Years in Operation | 45 years | 109 Years | 50 Years |
βͺοΈ Average # Members | 1,000+ | 110,000+ | Unknown |
π GCR Rating | A | AA+ | – |
π Number of Employees | 500+ | 1,000 β 5,000 | <50 |
π Market Share | <1% | <1% | <1% |
π¦ Market Cover | South Africa | South Africa | South Africa |
π
°οΈ Customer Rating | 3.4 | 3.5 | 3.5/5 |
π
±οΈ Number of reviews | 200+ | 2,000+ | 60+ |
π± Mobile App | Yes | Yes | Yes |
π΄ Contribution Range (ZAR) | R2, 566 β R10, 978 | | |
π International Travel Benefit (ZAR) | Subject to the benefits category per individual | Depending on scheme rules, members must pay providers and claim back | 5 million ZAR |
ππΎ READ MORE: Best Medical Aids in South Africa

CompCare Recent User Reviews
Excellent!
I would like to express my appreciation for the professionalism of CompCare’s customer support. I encountered difficulties obtaining assistance for my family’s medical aid until a helpful agent contacted me and provided invaluable assistance throughout the application process. The agent’s ongoing communication and updates resulted in the prompt resolution of the matter, which was appreciated. – Mohamed Patel
Efficient Provider.
I am writing to extend my gratitude for my query’s swift and efficient resolution. In my experience, medical aid providers prioritize their members over service providers. However, my experience with CompCare was entirely different. I commend you for your exceptional work and urge you to maintain this high level of service. – Simon Williams
Prompt and Efficient.
Following a complaint, I received prompt and efficient assistance from CompCareβs Operations and Customer Experience Manager, who promptly resolved the claims. I am pleased to report that all issues have been resolved satisfactorily. As a result, I am once again a satisfied member of the CompCare Wellness Medical Scheme. – Brenda van Dyk

CompCare Customer Support
You can contact CompCare customer support through the following channels:
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You can call their customer service center at 0861 227 322 from Monday to Friday between 8 am and 5 pm.
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You can email them at [email protected] for general inquiries or [email protected] for member-specific inquiries.
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You can fill out their online contact form on their website at https://compcare.co.za/contact-us/.
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You can reach out to them through their social media channels, including Facebook and Twitter.
You can mail them to their address at PO Box 1024, Halfway House, 1685.

CompCare Pros and Cons
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Pros | β Cons |
Comprehensive medical aid plans with benefits | Premiums may be higher than other medical aid providers |
Unlimited oncology cover | The process of submitting claims or applying for benefits can be cumbersome |
Chronic medication benefits | CompCare receives several negative reviews from previous and existing clients |
Wellness programs promoting healthy living | CompCare has a lower trust score than competitors in South Africa |
ππΎ You might consider: Best Medical Aid Schemes for Employees

Our Verdict on CompCare
π In conclusion, CompCare is a medical schemeΒ with over 46 years of experience in the industry. They offer a range of medical aid plans with comprehensive benefits, including unlimited oncology coverage, chronic medication benefits, and wellness programs that promote healthy living.
π Members can also access emergency medical assistance, trauma counseling, and other value-added services. CompCare has been recognized for its commitment to service excellence and has received several awards in the healthcare industry. However, one drawback of their plans is that they may be more expensive than other medical aid providers that offer similar coverage.
π Additionally, some members may find submitting claims or applying for certain benefits cumbersome. Overall, CompCare’s focus on promoting wellness and providing quality healthcare to its members makes them a strong choice for those seeking comprehensive medical aid coverage.
Detailed Medical Aid Plans that CompCare offers:
CompCare Frequently Asked Questions
What is CompCare?
CompCare is a medical scheme offering comprehensive medical aid plans with unlimited oncology cover, chronic medication benefits, and wellness programs.
How do I join CompCare?
To join CompCare, you can request a quote by completing an online form or contacting their customer service center. Once you have reviewed the terms and conditions of the policy, you can complete the application form and provide accurate personal and contact information.
What are the benefits of joining CompCare?
The benefits of joining CompCare include comprehensive medical aid plans with unlimited oncology coverage, chronic medication benefits, and wellness programs promoting healthy living. Members also have access to emergency medical assistance and trauma counseling.
How do I submit a claim with CompCare?
You can submit a claim with CompCare by completing a claim form and attaching all relevant supporting documents. You can then submit the claim form and documents online, by email, or by post.
What is the process for upgrading or downgrading my medical aid plan with CompCare?
You can upgrade or downgrade your medical aid plan with CompCare by contacting their customer service center and requesting the change. You will need to review the terms and conditions of the new plan and complete any necessary paperwork.
What is the process for adding a beneficiary to my CompCare medical aid plan?
You can add a beneficiary to your CompCare medical aid plan by completing a beneficiary application form and providing accurate personal and contact information. You must also provide details of any pre-existing medical conditions or chronic medication.
How do I contact CompCare customer support?
You can contact CompCare customer support by phone, email, online contact form, social media, or postal mail.
What is the process for canceling my CompCare medical aid plan?
You must contact their customer service center to cancel your CompCare medical aid plan and request cancellation. You may also need to provide a written cancellation notice..
What are the options for paying my CompCare medical aid plan premiums?
You can pay your CompCare medical aid plan premiums through payroll deduction, direct debit or EFT.
What is the process for appealing a decision made by CompCare?
If you are not satisfied with a decision made by CompCare, you can refer the matter to a disputes committee appointed by the Board of Trustees. If you are still unsatisfied with the decision, you can appeal to the Council for Medical Schemes.
Does CompCare offer any value-added services?
Yes, CompCare offers value-added services such as emergency medical assistance, trauma counseling, wellness programs promoting healthy living, and access to registered biokinetics.
Does CompCare offer any benefits for children?
Yes, CompCare offers benefits for children, such as newborn hearing screening, baby wellness visits, childhood immunizations, school readiness assessments, and preschool eye, hearing, and dental screening.
What are the different medical aid plans offered by CompCare?
CompCare offers a range of medical aid plans with various levels of coverage, including SelfCare Plus, SaverCare Plus, ExtraCare, UltraCare and UltraCare Plus, ExecuCare and ExecuCare Plus.
How can I track the status of my claim with CompCare?
You can track the status of your claim with CompCare by logging into your online member account, contacting their customer service center, or reviewing your detailed monthly statement of claims transactions.
How to Downgrade my Plan with CompCare?
Contact CompCare’s customer service center via phone or email to request a downgrade.Β Provide written confirmation of your downgrade request, either via email or post, and wait for CompCare to confirm your downgrade request.
How do I add a Beneficiary to CompCare?
If you want to add a child or adult dependent, you can log into your CompCare profile and complete the necessary application form.
How do I switch my Medical Aid to CompCare?
Obtain a quote from CompCare by completing an online form or contacting their customer service center, contacting your current medical aid provider, and requesting the cancellation of your exisiting policy.