UbuntuMed Health Insurance (🇿🇦 2025*)
Overall, UbuntuMed is a trustworthy and comprehensive health insurance provider that offers 24/7 medical emergency support and Chronic Illness Benefits for its Family Members. The UbuntuMed Health Insurance Plans start from R195 ZAR. UbuntuMed has a trust score of 3.
👉🏾 UbuntuMed Health Insurance has the following two plans to choose from:
| 👤 The average number of members | 1,000+ |
| 1️⃣ Number of Markets | 1 |
| 👥 Number of Employees | 100+ |
| 3️⃣ Average Customer Rating | 3 |
| 🔟 Average Number of Reviews | 10+ |
| 📈 Market Share | <1% |
| 2️⃣ The number of plans offered | 2 |
| 🏥 Number of Hospitals in Network | 100+ |
| 📱 Is a Mobile App offered | ✅ Yes |
| 🤧 Chronic Illness Benefits | ✅ Yes |
| 📌 Number of PMB Diagnoses | 271 |
| 8️⃣ Number of PMB Chronic Conditions | 8 (Primary Care) |
| 😷 Screening and Prevention offered | ✅ Yes |
| 🍼 Maternity Benefit | ✅ Yes |
| 💵 Monthly Premium Range (ZAR) | R195 – R435 |
| ⚠️ Average Waiting Period | 3 – 12 months |
UbuntuMed – Analysis of Insurers’ Main Features
- ✅ UbuntuMed Plan Overview
- ✅ UbuntuMed – Advantages over Competitors
- ✅ How to apply for Health Insurance with UbuntuMed
- ✅ How to Submit a Claim with UbuntuMed
- ✅ How to Submit a Compliment or Complaint with UbuntuMed
- ✅ How to Switch My Health Insurance to UbuntuMed
- ✅ UbuntuMed Customer Support
- ✅ UbuntuMed Customer Reviews
- ✅ UbuntuMed vs Notable Competitors – A Comparison
- ✅ UbuntuMed Pros and Cons
- ✅ Our Verdict on UbuntuMed
- ✅ UbuntuMed Frequently Asked Questions
UbuntuMed Plan Overview
UbuntuMed Primary Care
💙 UbuntuMed Primary Care is designed to address essential needs while ensuring overall affordability. Premiums start from R435 per month and include essential day-to-day cover for maternity, dentistry, optometry, GP consultations, and more.
UbuntuMed Hospital Plan
💙 This affordable hospital plan has no overall annual limit and offers emergency care, accident coverage, and more.
UbuntuMed – Advantages over Competitors
💙 The advantages of choosing UbuntuMed include:
- ✅ Comprehensive medical insurance coverage for a wide range of services.
- ✅ The pre-authorization approval process ensures transparent and efficient service delivery.
- ✅ Trauma counseling and support services for mental health and well-being.
- ✅ Dedicated and knowledgeable staff committed to providing exceptional customer service.
- ✅ Competitive pricing and flexible payment options to suit different needs and budgets.
- ✅ Timely and efficient claims handling and processing.
- ✅ Collaborative partnerships with a broad network of healthcare providers ensure easy access to quality medical care.
- ✅ Proactive health and wellness initiatives promote healthy lifestyles and prevent illnesses.
💙 Finally, 24/7 medical assistance and emergency support to ensure peace of mind for members.
👉🏾 Read more about Gap Covers
How to apply for Health Insurance with UbuntuMed
💙 To apply for Health Insurance through UbuntuMed, you must:
- ✅ Visit the UbuntuMed website and navigate to the healthcare plan section.
- ✅ Read the information and select an option by clicking “Get Now” below the product.
- ✅ Fill in the online application form with your details and the type of cover you need.
- ✅ Submit the application form online.
- ✅ A UbuntuMed representative will contact you to discuss your application and provide you with more information on the available options.
- ✅ Provide any additional information or documentation required to complete the application process.
- ✅ Upon approval, complete the payment process as agreed upon with UbuntuMed.
💙 You will then receive confirmation of your enrollment and health insurance coverage details.
👉🏾 READ MORE: What is Medical Insurance?
How to Submit a Claim with UbuntuMed
💙 You can submit a claim with UbuntuMed by following these steps:
- ✅ Your healthcare provider should provide all necessary documents, such as receipts, medical reports, and prescriptions.
- ✅ Visit the UbuntuMed website to download the claim form or obtain one from an UbuntuMed representative.
- ✅ Complete the claim form with precise and comprehensive information regarding the medical treatment received, including the treatment date, diagnosis, and total cost.
- ✅ Include all supporting documentation with your claim form.
- ✅ Send UbuntuMed the completed claim form and supporting documentation via email, mail, or their online portal.
- ✅ After reviewing your claim, UbuntuMed will notify you if additional information or documentation is required.
- ✅ Once the claim has been approved, UbuntuMed will process the payment directly to your healthcare provider or reimburse you if you have already paid the healthcare provider.
- ✅ You will receive confirmation of the claim settlement and, if necessary, further instructions.
💙 Insured persons must note that the claim submission process and requirements may vary based on your cover with UbuntuMed.
How to Submit a Compliment or Complaint with UbuntuMed
💙 If you would like to send UbuntuMed a compliment or a complaint, please follow these steps:
- ✅ To learn how to submit feedback, visit the UbuntuMed website or contact them via email, phone, or social media.
- ✅ Specify whether your feedback is positive or negative.
- ✅ Explain the reason for your feedback and provide any pertinent information, such as the name of the individual involved, the date and time of the incident, and any actions taken.
- ✅ If you submit a complaint, please include any actions or solutions you would like to see taken to address the issue.
💙 If you wish to receive a reply, please provide your contact information.
👉🏾 Discover the 5 Best Hospital Plans Under R3000 in South Africa
How to Switch My Health Insurance to UbuntuMed
👉🏾 To change your health insurance to UbuntuMed, you can take the following steps:
- ✅ Visit their website to learn more about UbuntuMed’s health insurance plans and eligibility requirements.
- ✅ Compare the benefits, cover, and costs of UbuntuMed’s plans to those of your current health insurance policy to determine if it is a good fit.
- ✅ Contact UbuntuMed to discuss your options and obtain enrollment assistance.
- ✅ To complete the enrollment process, you must provide your personal and medical information and any other required documentation.
💙 When your UbuntuMed coverage becomes effective, you should cancel your current health insurance policy.
UbuntuMed Customer Support
💙 UbuntuMed Customer Support is available from Monday to Saturday and can be contacted via the following ways:
- ✅ You can email UbuntuMed’s customer support team using the contact request form on the website under “Contact” or email [email protected].
- ✅ You can visit UbuntuMed’s Facebook page to access a live chat option. However, we found this option unresponsive.
💙 Alternatively, you can contact UbuntuMed on 086 136 6006 (listed on the Facebook page)
UbuntuMed Customer Reviews
Exceptional Service.
💙 The staff provided exceptional service that resulted in a high degree of comfort. Their courteous and knowledgeable manner facilitated a positive experience without discomfort. Overall, it was a highly satisfactory experience and an excellent decision for my pregnancy journey. – Abraham Mtshali
Unparalleled.
💙 This health insurance plan offers unparalleled service, including exceptional day-to-day and hospital benefits. I highly recommend it to my family and friends, as the benefits are unparalleled. You will be grateful for signing up. – Stephan Minnaar
Happy Client.
💙 I extend my gratitude to UbuntuMed for alleviating the stress of a traumatic experience and proficiently handling the claims and associated processes. – Thulani Miya
UbuntuMed vs Notable Competitors – A Comparison
| 🔎 Medical Insurance | 🥇 UbuntuMed | 🥈 Oneplan | 🥉 Day1 Health |
| 🟥 Years in Operation | 5 years | 14 years | 20 years |
| 🟧 Average # Members | 1,000+ | 300,000+ | 5,000+ |
| 🟨 GCR Rating | None | None | None |
| 🟩 Number of Employees | 100+ | 300+ | 150+ |
| 🟦 Market Share | <1% | 10%> | <1% |
| 🟪 Market Cover | South Africa | South Africa | South Africa |
| 🟥 Customer Rating | 3 | 4.4 | 3.1 |
| 🟧 Number of reviews | 10+ | 11,200+ | 130+ |
| 🟨 Mobile App | ✅ Yes | ✅ Yes | None |
| 🟩 Contribution Range (ZAR) | R195 – R435 | R500 – R1,975 | R325 – R2,910 |
👉🏾 You might like: Health Insurance for Pregnancy
UbuntuMed Pros and Cons
| ✅ Pros | ❎ Cons |
| Comprehensive medical insurance cover | The pre-authorization approval process may be time-consuming for some |
| Competitive pricing and flexible payment options | Limitations or exclusions to cover may apply |
| Efficient claims handling and processing | Additional fees or premiums may apply for certain services |
| Collaborative partnerships with a broad network of healthcare providers | Some policy options may have lower cover limits |
| Proactive health and wellness initiatives to promote healthy lifestyles | Some beneficiaries may not be eligible for cover |
| Trauma counseling and support services for mental health and well-being | Some services may not be covered under certain policies |
| Dedicated and knowledgeable staff committed to providing exceptional customer service | Limited options for policy customization |
Our Verdict on UbuntuMed
💙 UbuntuMed offers comprehensive medical insurance coverage at prices that are competitive and with a variety of payment options to choose from. In addition, they work closely with a diverse group of healthcare providers and possess a claims management and processing system that is both effective and efficient.
💙 In addition, UbuntuMed provides proactive health and wellness initiatives and counseling and support services for those who have experienced trauma, aiming to improve mental health and well-being.
💙 On the other hand, some beneficiaries might not be qualified for cover, and some insurance policies might have restrictions or exemptions that apply to cover. In addition, the pre-authorization approval process could take some people a considerable amount of time, and the coverage limits of some policy options may be lower than others.
💙 Furthermore, additional fees or premiums may be charged for particular services, and the policy’s ability to be customized is restricted.
👉🏾 You might also like: UbuntuMed Hospital Plan
👉🏾 You might also like: UbuntuMed Primary Care Plan
UbuntuMed Frequently Asked Questions
What is UbuntuMed?
UbuntuMed is a South African health insurance provider that offers comprehensive medical insurance coverage.
What types of health insurance plans does UbuntuMed offer?
UbuntuMed offers two flexible health insurance plans to suit different needs and budgets, including hospital and primary care plans (day-to-day cover).
How do I apply for health insurance with UbuntuMed?
To apply for health insurance with UbuntuMed, you can visit their website, fill out an online application form, and provide any required documentation.
How do I submit a claim with UbuntuMed?
To submit a claim with UbuntuMed, you can download a claim form from their website, fill it out, and submit it along with any required documentation.
What is the pre-authorization approval process with UbuntuMed?
Some services may require pre-authorization approval through phone calls, which helps ensure transparency and efficient service delivery.
Does UbuntuMed offer mental health coverage?
Yes, UbuntuMed offers trauma counseling and support services for mental health and well-being.
Can I add a beneficiary to my UbuntuMed policy?
Yes, you can add a beneficiary to your UbuntuMed policy by contacting their customer support team and providing the necessary details.
How do I submit a compliment or complaint with UbuntuMed?
To submit a compliment or complaint with UbuntuMed, you can contact their customer support team via phone, email, or Facebook live chat/messenger.
How do I Downgrade My Plan with UbuntuMed?
Because UbuntuMed only offers two options, namely a Primary Care Plan and Hospital Plan, you cannot downgrade. However, you can switch between these plans or combine them. To do so, you must contact UbuntuMed customer support or sales to initiate and complete the process.
How do I add a Beneficiary to UbuntuMed?
If you want to add a child or adult dependent, you can Contact UbuntuMed’s customer service or an UbuntuMed representative to discuss your beneficiary request.
