Overview
Patient feedback serves as an important compass in patient healthcare, guiding providers towards excellence and creating a culture of continuous improvement.
Dis-Chem Health recognizes the intrinsic value of patient voices in refining their services, which is why the insurer offers an effective complaints procedure aimed at addressing concerns with diligence and empathy.
This guide outlines the complaints procedure at Dis-Chem Health that allows members of the insurer to have their needs addressed in a timely and effective manner.
How to File a Complaint with Dis-Chem Health
Complaints can be filed with Dis-Chem Health by taking the following steps:
- 📌 You can submit your complaint in writing to the Dis-Chem Health Complaints Manager at [email protected], where the Executive Office will assist you.
- 📌 If you would like to speak with the Dis-Chem Health team, you can call 0861 029 892.
- 📌 If you want to file a complaint with the insurer, you must do so in writing to Centriq’s Internal Complaints Department at [email protected].
- 📌 If you are dissatisfied with Dis-Chem Health or Centriq Insurance Company Ltd’s response, you have the right to contact the Ombudsman for Short-Term Insurance (OSTI) or the Ombudsman for Financial Service Providers (FAIS), both of which are external independent agencies.
- 📌 This must be completed within 180 days of receiving notice that your submission to Centriq’s Internal Complaints Department were unsuccessful.
Conclusion
Dis-Chem Health affirms integrity, responsibility, and patient-centered care by giving patients a structured way to voice their concerns.
Due to the clear and concise instructions provided at every step, individuals are better able to assert their rights and contribute to better healthcare services. By speaking out about problems with your health insurance, you can protect yourself and contribute to the development of a healthcare system that is more equitable and accommodating to all.
