Overview
Bestmed is a non-profit, mutual medical scheme in South Africa, established with the objective of providing its members with comprehensive healthcare coverage. It operates under the ethos of being a self-administered and private scheme, ensuring that it caters specifically to the healthcare needs of its members without external shareholder influence.
Bestmed offers a variety of medical aid plans designed to accommodate different healthcare requirements and budgets. These range from basic hospital plans to more comprehensive options that cover day-to-day medical expenses and chronic medication. The scheme is known for its emphasis on preventive care and wellness programs, which are geared towards maintaining the overall health and well-being of its members.
As a member-focused organization, Bestmed is reputed for its good customer service, offering personalized care and support to its members. It provides access to a broad network of healthcare providers and facilities, ensuring that members receive quality healthcare services.
What details to provide when contacting Bestmed
When contacting Bestmed medical aid scheme, you typically need to provide various pieces of information to verify your identity and help them assist you more efficiently. Here’s a list of common details you might be asked for:
- ✅ Membership Number: This is vital as it uniquely identifies you within their system.
- ✅ ID Number: Helps verify your identity and ensures that your personal information is secure.
- ✅ Full Name: Needed to verify your membership and to address any queries accurately.
- ✅ Email Address: Used for sending you updates, information, or communication about your queries or your account.
- ✅ Contact Telephone Number: Necessary for any follow-ups or additional communication.
- ✅ Date of Birth: Sometimes used as an additional piece of information for identity verification.
- ✅ Physical Address: May be required for the delivery of certain documents or medical aids.
- ✅ Specific Details about Your Inquiry or Claim: For instance, details about a medical service or claim you are querying.
Having this information ready when you contact Bestmed can make the process smoother and quicker.
Queries
Bestmed provides a range of contact options to suit various needs across its departments. Here are the primary contact details you can use to get in touch with them:
General Queries: The general queries department at Bestmed typically handles a wide range of inquiries that members or potential members might have.
- ✅ Phone: 0860 002 378
- ✅ Email: [email protected]
- ✅ WhatsApp: +27 68 376 7212
- ✅ Fax: None
- ✅ Mobile App: Download from mobile app store
- ✅ Website enquiry: live chat on Bestmed website
Claims: The claims department at Bestmed handles several critical functions related to the processing and management of medical claims.
- ✅ Phone: 086 000 2378
- ✅ Email: [email protected]
- ✅ WhatsApp: +27 68 376 7212
- ✅ Fax: None
- ✅ Mobile App: Download from mobile app store
- ✅ Website enquiry: live chat on Bestmed website
Hospital Authorisation: The hospital authorisation department at Bestmed handles the pre-approval of hospital admissions and certain medical procedures to ensure coverage under the member’s health plan.
- ✅ Phone: 080 022 0106
- ✅ Email: [email protected]
- ✅ WhatsApp: +27 68 376 7212
- ✅ Fax: None
- ✅ Mobile App: Download from mobile app store
- ✅ Website enquiry: live chat on Bestmed website
Direct Sales: The direct sales department at Bestmed handles a variety of tasks centred around new member enrolment and sales of medical aid plans.
- ✅ Phone: 086 033 3838
- ✅ Email: [email protected]
- ✅ WhatsApp: +27 68 376 7212
- ✅ Fax: None
- ✅ Mobile App: Download from mobile app store
- ✅ Website enquiry: live chat on Bestmed website
Maternity and Infant Care: The Maternity and Infant Care department at Bestmed handles a range of services and support specifically tailored for expectant mothers and their infants.
- ✅ Phone: 086 1111 936
- ✅ Email: [email protected]
- ✅ WhatsApp: +27 68 376 7212
- ✅ Fax: None
- ✅ Mobile App: Download from mobile app store
- ✅ Website enquiry: live chat on Bestmed website
Emergency Contact:
- ✅ Netcare 911: 082 911
Regional Contacts:
- ✅ Cape Town: 021 202 8808
- ✅ Durban: 031 279 5421
- ✅ Nelspruit: 013 101 0280
- ✅ Port Elizabeth (Gqeberha): 041 363 8921
- ✅ Pretoria: 086 000 2378
Walk-in Centres:
Pretoria (Head Office), Cape Town, Durban, Gqeberha (Port Elizabeth), Nelspruit, Polokwane with specific addresses available through their contact page.
