OnePlan Contact Details

Overview

📌 OnePlan is a South African Medical Insurance scheme offering a range of health insurance products designed to provide affordable and comprehensive healthcare coverage. OnePlan is known for its innovative approach, including the use of a smart card system that allows members to access funds and pay for medical services directly at the point of care.

📌 OnePlan offers several plans to fit different needs and budgets. These range from basic hospital plans to more comprehensive options that cover day-to-day medical expenses. OnePlan is recognized for its customer-centric approach, leveraging technology to simplify the management of health insurance and improve access to medical services.

What Details to Provide When Contacting OnePlan

If you want a quick and accurate response from OnePlan, you need to be specific when you contact them. The most important information to include is:

Contact Information:

• ✅ Name: Your full name.
• ✅ Email Address: Your preferred email for correspondence.
• ✅ Phone Number: A contact number, if applicable.

Organization Details:

• ✅ Company Name: The name of the company or organization you represent.
• ✅ Department: The specific department you are associated with, if relevant.
• ✅ Role/Position: Your position or role within the organization.

Account Information:

• ✅ If applicable, include your account details such as subscription level, account ID, or any other relevant account information.

Attachments:

• ✅ If relevant, attach any supporting documents, screenshots, or files that can help illustrate your inquiry or issue more clearly.

Queries

When contacting OnePlan, you can use the following methods depending on your needs:

General Contact:

• ☑️ Call: 010 0010 141 (Monday to Friday, 8:00 – 17:00; Saturday, 8:00 – 12:00)
• ☑️ Email: [email protected]
• ☑️ WhatsApp: 083 794 5452 (Available during business hours)
• ☑️ Website Enquiry: Use the web chat feature or request a call back via the “Contact Us” section on the OnePlan website
• ☑️ Mobile App: Access support through the OnePlan app, available on both iOS and Android platforms

Health Insurance:

The Health Insurance department at OnePlan handles a range of services related to their health insurance products.

• ☑️ Call: 010 0010 141

Email:

• ☑️ Customer Care: [email protected]
• ☑️ Maternity Pre-birth & Specialist Authorisation: [email protected]
• ☑️ Hospital Claims: [email protected]
• ☑️ Hospital Authorisation & Admission: [email protected]
• ☑️ Day-to-Day Claims: [email protected]

Pet Insurance:

The Pet Insurance department at OnePlan handles various services related to pet healthcare coverage. These services include customer care, vet hospital authorization and admission, claims processing, and emergency services.

• ☑️ Call: 010 0010 141

Email:

• ☑️ Customer Care: [email protected]
• ☑️ Vet Hospital Authorisation & Admission: [email protected]
• ☑️ Casualty Pet Med Saving Claims: [email protected]

For all these services, you can also use their website to request a callback or start a live chat for immediate assistance.