OnePlan Complaints Procedure

Overview

Having a clear and accessible complaints procedure is vital for any service provider, and OnePlan is no exception. This guide will help you understand how to use the complaints channel at OnePlan if you need to raise any concerns or provide feedback.

A complaints channel is important because it allows plan members to voice their concerns and share their experiences. This feedback is essential for improving services and making sure than any issues are addressed promptly.

By following this guide, you will know how to effectively communicate your concerns to OnePlan and contribute to maintaining the overall service quality.

How to File a Complaint with OnePlan

To submit a complaint to OnePlan Health Insurance, follow these steps:

Email:

• 📌 General Complaints: [email protected]
• 📌 Customer Care: [email protected]
• 📌 Hospital Claims: [email protected]
• 📌 Day-to-Day Claims: [email protected]

Phone:

• 📌 General inquiries: 010 001 0141 (Monday to Friday, 8:00 – 17:00; Saturday, 8:00 – 12:00)
• 📌 WhatsApp: Send a message to 083 794 5452 during business hours for support.

Website Chat:

• 📌 Use the live chat feature on the OnePlan website by clicking the light blue icon at the bottom right of the screen during business hours.

App Chat:

• 📌 If you have the OnePlan app, you can use the in-app chat feature to communicate directly with customer service.

Request a Call Back:

• 📌 Fill out the “Call Me” form on the OnePlan website to have a representative call you back. Provide your first name, surname, email, cellphone number, and select the product you are inquiring about.

Visit Head Office:

• 📌 You can also visit their head office at 2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg.

Conclusion

Raising concerns and providing feedback is essential for maintaining high-quality service at your health insurer. By using the complaints procedure, you help to make sure that any issues are addressed promptly and that the service continues to improve. Your voice matters, and by speaking up, you contribute to a better experience for everyone.