OnePlan Cancellation Process

Overview

📌 Cancelling medical / health insurance is a big decision that people might consider for various reasons. Some might find themselves in a financial difficulties, unable to afford the premiums due to changes in their economic situation. Others may feel that the coverage provided does not meet their specific health needs or expectations, prompting them to seek better-suited alternatives.

📌 However, before taking this step, it’s vital to consider several factors. The potential loss of comprehensive medical coverage, the implications for ongoing or future medical treatments, and the waiting periods for benefits under a new plan are all important factors to consider.

📌 This guide aims to provide a detailed overview of the cancellation process at OnePlan, helping policyholders make informed decisions and navigate the necessary steps with confidence.

How to Cancel your OnePlan Membership

To cancel your membership at OnePlan, you have several methods available. Here are the steps for each method.

Phone Call

• ☑️ Call OnePlan’s customer service: Dial 010 0010 141 during their business hours (Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 12:00 PM)​.
• ☑️ Have your policy number and personal information ready for verification.

Email

• ☑️ Address your cancellation request to the appropriate department based on your type of policy. For general customer care, use [email protected]. Ensure you include your policy number and reason for cancellation​

Website Chat

• ☑️ Go to OnePlan’s website and click on the Web Chat icon at the bottom right of the screen. This is available during business hours​.
• ☑️ Inform the agent that you wish to cancel your membership and provide the necessary details.

OnePlan App

• ☑️ Download and install the app if you haven’t already. Register with your policy number if it’s your first time using it.
• ☑️ Use the in-app chat feature to connect with a customer service representative and request the cancellation of your membership​.

Request a Call Back

• ☑️ On OnePlan’s website, there is an option to request a callback. Provide your name, email, phone number, and select the product you need assistance with. OnePlan will contact you to assist with your cancellation request​.

Visit the Head Office

• ☑️ If you prefer face-to-face interaction, you can visit the OnePlan head office located at 2nd Floor, South Tower, Nelson Mandela Square, Corner Maude & 5th Street, Sandton City, Johannesburg during business hours​.

How Long Does It Take to Cancel Your OnePlan membership?

The process of cancelling your OnePlan membership can vary depending on the method you choose, but it generally doesn’t take long to complete once you initiate it.

Phone Call

• ✅ The cancellation process can often be completed during the call, though it may take a few days for the cancellation to be fully processed in their system.

Email

• ✅ Email requests might take a few business days to process, depending on the volume of requests they receive.

Website Chat

• ✅ Similar to phone calls, chat cancellations can be processed quickly during the session, with final confirmation possibly taking a few days.

OnePlan App

• ✅ In-app requests can be efficient, but the complete processing might take a few days.

Request a Callback

• ✅ Once you request a callback, a representative will contact you, and the cancellation can be processed during that call. The final processing time can take a few days.

While the initial request for cancellation can be immediate depending on the method, the complete processing and finalization might take a few days. It’s advisable to follow up if you do not receive a confirmation within a week.

Conclusion

Cancelling your medical insurance with OnePlan is a straightforward process designed to be as seamless as possible. However, it is essential to take several factors into consideration before making this decision.

Carefully evaluate your current and future healthcare needs, the potential impact on ongoing treatments, and the waiting periods associated with new insurance plans. By understanding these aspects and planning accordingly, you can ensure a smooth transition and make the best decision for your health and financial well-being.